[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.evas.cz\/proc-mnohdy-neni-it-podpora-tak-dobra-jak-by-mela-byt\/#Article","mainEntityOfPage":"https:\/\/www.evas.cz\/proc-mnohdy-neni-it-podpora-tak-dobra-jak-by-mela-byt\/","headline":"Pro\u010d mnohdy nen\u00ed IT podpora tak dobr\u00e1, jak by m\u011bla b\u00fdt","name":"Pro\u010d mnohdy nen\u00ed IT podpora tak dobr\u00e1, jak by m\u011bla b\u00fdt","description":"Dnes je sou\u010d\u00e1st\u00ed prakticky ka\u017ed\u00e9 firmy tak\u00e9 technick\u00e1 podpora. Ta m\u00e1 za \u00fakol poradit z\u00e1kazn\u00edk\u016fm, pokud maj\u00ed s\u00a0jejich v\u00fdrobkem n\u011bjak\u00fd probl\u00e9m, nej\u010dast\u011bji technick\u00e9ho r\u00e1zu. Je to dobr\u00fd n\u00e1pad, a lid\u00e9 jej rozhodn\u011b oce\u0148uj\u00ed. Probl\u00e9m je, \u017ee jeho proveden\u00ed neb\u00fdv\u00e1 ani zdaleka tak dobr\u00e9, jak by se mohlo zd\u00e1t, a to ve velk\u00e9 \u010d\u00e1sti p\u0159\u00edpad\u016f. \u00a0 &hellip; <p class=\"link-more\"><a href=\"https:\/\/www.evas.cz\/proc-mnohdy-neni-it-podpora-tak-dobra-jak-by-mela-byt\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> \"Pro\u010d mnohdy nen\u00ed IT podpora tak dobr\u00e1, jak by m\u011bla b\u00fdt\"<\/span><\/a><\/p>","datePublished":"2023-09-03","dateModified":"2024-06-04","author":{"@type":"Person","@id":"https:\/\/www.evas.cz\/author\/#Person","name":"","url":"https:\/\/www.evas.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/0ee2b6192cd06dcea0b65614729a0b10cafbccdb71fa9a5d2ca8d0d37da5c054?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0ee2b6192cd06dcea0b65614729a0b10cafbccdb71fa9a5d2ca8d0d37da5c054?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"evas.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.evas.cz\/wp-content\/uploads\/internet3_10_6.jpg","url":"https:\/\/www.evas.cz\/wp-content\/uploads\/internet3_10_6.jpg","height":0,"width":0},"url":"https:\/\/www.evas.cz\/proc-mnohdy-neni-it-podpora-tak-dobra-jak-by-mela-byt\/","about":["IT"],"wordCount":441,"articleBody":"Dnes je sou\u010d\u00e1st\u00ed prakticky ka\u017ed\u00e9 firmy tak\u00e9 technick\u00e1 podpora. Ta m\u00e1 za \u00fakol poradit z\u00e1kazn\u00edk\u016fm, pokud maj\u00ed s\u00a0jejich v\u00fdrobkem n\u011bjak\u00fd probl\u00e9m, nej\u010dast\u011bji technick\u00e9ho r\u00e1zu. Je to dobr\u00fd n\u00e1pad, a lid\u00e9 jej rozhodn\u011b oce\u0148uj\u00ed. Probl\u00e9m je, \u017ee jeho proveden\u00ed neb\u00fdv\u00e1 ani zdaleka tak dobr\u00e9, jak by se mohlo zd\u00e1t, a to ve velk\u00e9 \u010d\u00e1sti p\u0159\u00edpad\u016f.\u00a0D\u016fvod\u016f, pro\u010d tomu tak je, existuje hned n\u011bkolik. T\u00edm hlavn\u00edm je v\u0161ak to, \u017ee se tv\u016frci spol\u00e9haj\u00ed p\u0159edev\u0161\u00edm na um\u011blou inteligenci, tedy syst\u00e9m, kter\u00fd z\u00e1kazn\u00edkovi s\u00e1m odpov\u00edd\u00e1. To samoz\u0159ejm\u011b uleh\u010duje zam\u011bstnanc\u016fm pr\u00e1ci, nebo\u0165 nemus\u00ed v\u017edy n\u011bkdo sed\u011bt u po\u010d\u00edta\u010de a \u010dekat, zda n\u011bjak\u00fd z\u00e1kazn\u00edk nezavol\u00e1 \u010di nenap\u00ed\u0161e. Je v\u0161ak pot\u0159eba p\u0159iznat, \u017ee tento zp\u016fsob m\u00e1 i sv\u00e9 pom\u011brn\u011b velk\u00e9 nedostatky.\u00a0\u00a0V\u00a0prvn\u00ed \u0159ad\u011b je to fakt, \u017ee nerozum\u00ed cel\u00e9 \u0159ad\u011b fr\u00e1z\u00ed a idiom\u016f, kter\u00e9 v\u00a0hovoru, i tom psan\u00e9m, b\u011b\u017en\u011b pou\u017e\u00edv\u00e1me. Velmi \u010dasto tak nepochop\u00ed, na co se jej pt\u00e1me, na\u010de\u017e n\u00e1m za\u010dne nab\u00edzet nesmysln\u00e9 odpov\u011bdi, p\u0159\u00edpadn\u011b rovnou sd\u011bl\u00ed, \u017ee na\u0161i ot\u00e1zku nech\u00e1pe.\u00a0Ani to by nevadilo, pokud by n\u00e1m n\u00e1sledn\u011b okam\u017eit\u011b nab\u00eddl p\u0159epojen\u00ed na \u017eiv\u00e9ho \u010dlov\u011bka, se kter\u00fdm bychom se mohli domluvit. Tak tomu v\u0161ak nen\u00ed. Jedinou mo\u017enost\u00ed, kterou m\u00e1me, je zadat sv\u016fj dotaz jin\u00fdm zp\u016fsobem, p\u0159i\u010dem\u017e je op\u011bt pravd\u011bpodobn\u00e9, \u017ee jej onen robot op\u011bt nepochop\u00ed.\u00a0\u00a0Tak\u00e9 je zde probl\u00e9m chyb\u011bj\u00edc\u00edho lidsk\u00e9ho kontaktu a t\u00edm p\u00e1dem i odcizen\u00ed. Z\u00e1kazn\u00edk tak toti\u017e z\u00edsk\u00e1 podv\u011bdom\u00fd pocit, \u017ee pro firmu nen\u00ed dost d\u016fle\u017eit\u00fd na to, aby se jeho probl\u00e9mem zab\u00fdval skute\u010dn\u00fd \u010dlov\u011bk, co\u017e m\u016f\u017ee b\u00fdt pom\u011brn\u011b demoralizuj\u00edc\u00ed a rozhodn\u011b to nepodporuje jeho v\u011brnost k\u00a0dan\u00e9mu podniku.\u00a0A\u010dkoliv tedy tato metoda skute\u010dn\u011b \u0161et\u0159\u00ed pen\u00edze, je dobr\u00e9 se pt\u00e1t, zda zisk, o kter\u00fd t\u00edm p\u0159ich\u00e1z\u00edme, a reputace, kterou ztr\u00e1c\u00edme, nejsou a\u017e p\u0159\u00edli\u0161 velkou cenou, kterou za tuto \u00fasporu plat\u00edme. To se t\u00fdk\u00e1 p\u0159edev\u0161\u00edm mal\u00fdch firem, kter\u00e9 zat\u00edm nemaj\u00ed svou z\u00e1kaznickou z\u00e1kladnu. Pr\u00e1v\u011b jejich majitel\u00e9 by se m\u011bli zamyslet, zda je toto skute\u010dn\u011b ta nejvhodn\u011bj\u0161\u00ed volba.                                                                                                                                                                                                                                                                                                                                                                                        3.7\/5 - (6 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Pro\u010d mnohdy nen\u00ed IT podpora tak dobr\u00e1, jak by m\u011bla b\u00fdt","item":"https:\/\/www.evas.cz\/proc-mnohdy-neni-it-podpora-tak-dobra-jak-by-mela-byt\/#breadcrumbitem"}]}]